I can't cancel my subscription because I can't access my account; I don't have the credentials.

Question

I tried to create a business account using the username [Moderator note: personal info removed], but I lost that information. I made a payment today, and that account is now unavailable. I'd like to cancel the account since I created another Office 365 account and won't be using the business account because I don't have the login credentials.

Answer 1

Hi @Roberto Torres,

Welcome to Microsoft Q&A Forum.

Thank you for sharing these details. After reviewing your situation, I'd love to inform that the Microsoft Support Billing Team is the dedicated department to assist you with canceling your subscription and processing any applicable refunds.

To ensure your issue is handled quickly and securely, I recommend contacting the Billing Team at your earliest convenience. You can find the appropriate phone number through the following link: Customer service phone numbers – Microsoft Support.

For security and privacy reasons, all billing-related investigations are handled exclusively by Microsoft’s dedicated Billing Support team. As moderators, we do not have access to billing systems, nor do we have the ability to initiate remote sessions. Our role is to guide users toward the correct support channels so you can receive the most accurate and secure assistance.

When you call, having a few pieces of information ready will help the team support you more efficiently. Please prepare:

• The email address used for the purchase
• Any payment confirmation details
• Your username
• Transaction information such as the last four digits of the card used, card type, cardholder name, and card expiration date

For your safety, please do not reply to this thread with any of your card information. The official support line is the only secure way to share these details.

I appreciate your patience while the Billing Team works with you to resolve this matter. I hope this clarifies the next steps and helps you stay informed about your current situation.

In the meantime, if my responses have been helpful, I kindly ask that you mark the post as an answer and vote it helpful using the account that originally created the question. Once marked, it will automatically be pinned to the top. This also helps other users who may encounter similar issues find the correct guidance more quickly.

Thank you again for your patience and understanding. 

---

Note: Follow the steps in our documentation to enable email notifications if you want to receive email notifications related to this topic.

Answer 2

If you cannot access your Microsoft 365 business account due to lost credentials, canceling the subscription can be challenging. Here are a couple of options you might consider:

1. Contact Microsoft Support: Since you don't have access to the account, reaching out to Microsoft Support directly may help. They can assist in verifying your identity and potentially help you regain access to your account or cancel the subscription.
2. Cancel through Payment Method: If you are unable to resolve the issue through support, you might consider contacting your credit card issuer or bank to dispute the charge or cancel future payments related to the subscription.

These options can help you manage the subscription without needing access to the account directly.

---

References:

• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A
• Cancel your subscription in the Microsoft 365 admin center