My teams meeting audio cannot be heard through my bluetooth headphones

Question

Hello,

It's been approximately a week that I struggle to hear meetings through my bluetooth headphones. This is while I can hear YouTube music, all settings at the laptop level are correctly inputted, and all settings in Teams seem correctly inputted as well. My headphones mic seems to work when I'm in a meeting though. I've updated Teams but this hasn't changed anything.

Please help

Answer 1

Hi @PN 

Welcome to the Microsoft Q&A forum                  

Thank you so much for reaching out, and I’m really sorry that you’ve been dealing with this Bluetooth audio issue for the past week. I know how important clear audio is, especially when everything else works as expected. 

Based on similar cases reported recently, there are a few reliable steps that have helped many customers resolve this exact situation: 

1/ Reset Microsoft Teams (quick and effective) 

A number of users found that resetting Teams immediately restored Bluetooth meeting audio. 

• Open Settings > Apps > Installed Apps 
• Choose Microsoft Teams > Advanced Options > Reset 

This resolved the same behavior for several users with Bluetooth headsets. 

2/ Adjust Windows Audio Enhancements 

Windows sometimes applies audio effects that interfere with how Teams routes sound. Changing this setting has helped many customers. 

• Go to Settings > System > Sound > Properties 
• Scroll down and find Advanced settings 
• Set Audio Enhancements to Off or Device Default Effects 

Customers confirmed that Teams audio came back after making this change 

3/ Reconnect your Bluetooth headset 

Even if the headset appears connected, Teams may still cling to an incorrect audio profile. Refreshing the connection helps Teams re‑detect the right one. 

• Turn Bluetooth off on your laptop 
• Wait 10 seconds 
• Turn Bluetooth on and reconnect your headset 

This approach resolves many Bluetooth‑specific Teams issues. 

Additional details are available at the link: Solving headphones not detected in Teams issues 

Please note that this information is being provided by the moderator solely for your convenience. The referenced sites are not managed or overseen by the moderator, and therefore we cannot guarantee the accuracy, security, or suitability of any software or content available there. We recommend reviewing all information carefully and ensuring you understand any associated risks before following suggestions from the provided link. 

4/ Double‑check your Teams device settings 

Sometimes Teams simply routes audio elsewhere. 

• Open Teams > Settings > Devices 
• Under Speaker, select your Bluetooth headset 
• Under Microphone, select the same headset 

Selecting the correct audio device is one of the most common fixes. 

You can find more details here: Bluetooth Headset is not working with Microsoft Teams 

Please note that this information is being provided by the moderator solely for your convenience. The referenced sites are not managed or overseen by the moderator, and therefore we cannot guarantee the accuracy, security, or suitability of any software or content available there. We recommend reviewing all information carefully and ensuring you understand any associated risks before following suggestions from the provided link. 

5/ Disable “Bluetooth LE Enumerator” (high success rate) 

This step has helped many customers when the mic works but meeting audio does not. 

• Open Device Manager 
• Expand Bluetooth 
• Right‑click Microsoft Bluetooth LE Enumerator > Disable 
• Re‑pair your headset and restart Teams 

This fix has been especially effective for situations matching your symptoms.  

You may find further guidance here: How to Fix Bluetooth Headset Not Working in Microsoft Teams? 

Please note that this information is being provided by the moderator solely for your convenience. The referenced sites are not managed or overseen by the moderator, and therefore we cannot guarantee the accuracy, security, or suitability of any software or content available there. We recommend reviewing all information carefully and ensuring you understand any associated risks before following suggestions from the provided link. 

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.  

I hope this information is useful. As other users will also be searching for guidance in this community, clicking “Accept Answer” would be a wonderful way to amplify your impact. Your action not only helps others with similar questions find the right solution faster, it also highlights your role in shaping a more helpful and informed community.    

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out. 

I look forward to your thoughts on this. 

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