iPhone SharePoint app consistently misplaces title banner

Question

iPhone SharePoint app consistently misplaces title banner

James6M 0

SharePoint on my iPhone has a variety of annoying problems, but the most in-my-face problem is illustrated in this screenshot. The title banner on pages is most often offset from the top of the screen, sometimes completely missing, and very occasionally positioned at the top of the window as it should be. When offset as shown here, scrolling the page causes the content to slide upwards (as expected) while the title banner stays in the same place, obscuring the page content.

Any suggestions to fix?

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Answer 1

Jay Tr 9,635 Microsoft External Staff Moderator

Hi @James6M,

Welcome to Microsoft Q&A forum.

Thank you for reporting the issue with the SharePoint page header appearing offset or missing on your iPhone. This behavior is typically related to how the page is rendered within the mobile app environment and may not be directly caused by the page content itself. In some cases, this type of display issue can occur due to how iOS handles certain page elements inside mobile applications.

Please try the following steps:

Force-close the SharePoint app

Close the app completely from the app switcher, then reopen it.

Update the SharePoint app

Go to the App Store and ensure you are running the latest version of Microsoft SharePoint.

Reinstall the SharePoint app

Delete the app, restart your iPhone, then reinstall it from the App Store and sign back in.

Update iOS

Navigate to Settings > General > Software Update and install any available updates.

Test the page in Safari

Open the same SharePoint page using Safari on your iPhone.

If the problem persists after completing these steps, please reach out to the person who created or manages the SharePoint page so they can review the page layout and header configuration.

If the issue persists after this review, the best next step would be to have your IT administrator open a support ticket with Microsoft via the admin center. A technical support engineer can then initiate a remote session, review backend settings, and run diagnostics. If needed, they can escalate the case to specialized engineering teams who are well-equipped to perform advanced troubleshooting and provide targeted solutions.

As moderators, our primary goal is to provide helpful guidance and support through general troubleshooting steps. While we don’t have access to internal systems or administrative tools required to resolve account-specific or backend issues, we truly appreciate your understanding of these limitations. We genuinely hope the information we share helps point you in the right direction, and we're always here to assist as much as we can within our scope.

For guidance on how to request support in the admin center, please refer to: Get support - Microsoft 365 admin.   

I hope this information is helpful. Please follow the steps above and let me know if it works for you. If not, we can continue working together to resolve the issue.

Thank you for your patience and understanding. If you have any questions or need additional assistance, please don’t hesitate to reach out so I can continue to support you. If you found the response useful, please consider marking it as accepted, as this may help other community members who are looking for similar guidance.

I look forward to continuing the conversation.

If you have extra questions about this answer, please click "Comment".

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Jay Tr 9,635 Reputation points Microsoft External Staff Moderator

2026-02-26T22:19:10.4233333+00:00

Hi @James6M,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.

Warm regards,
James6M 0 Reputation points

2026-03-02T18:06:49.89+00:00

Summary: Reinstalling the SharePoint iPhone app fixed this specific problem, and also majorly reduced the app's usability.

Reinstalling must have updated my version, to 4.55.4. (I looked for a way to allow automatic updates, but I could not find that.) This clearly changed the app behavior. The title banner is now removed from all pages except for the site home page—since it does not exist, it cannot be incorrectly placed.

But this means that the "three bars" menu is now unavailable on all pages. Also removed from all pages are the bookmark button and "three dots" menu in the top (teal-colored) header. That header now shows only the tenant URL, instead of the SharePoint site name. All controls and information from the bottom bar have also been removed, except the "Share" button.

Meanwhile, on the app main page (now called "Find") the "Quick access" section is gone; that had been my primary way to access frequently used pages.
James6M 0 Reputation points

2026-03-04T21:00:49.5833333+00:00

… and now, a few days later, the chaos is even worse. Some pages show the interface from the original post, while others show the reduced interface described in the previous comment. When the interface is as in the original post, usually the title banner is misplaced as described, but sometimes it starts in the correct place, and moves to be misplaced only when the page is scrolled. The title banner can always be temporarily pushed back into place by opening the "3 dots" menu. Following the 5 suggestions above, I should add: opening in Safari gives an entirely different page format, so of course no comparable problem exists. The whole point of this ticket is that there is a problem with the SharePoint app.

The problem involves an element of the interface that is outside the page editing, and it also can be seen in pages maintained by many different editors. The problem cannot be addressed by editing the page.

I have, however, discovered one hint. Which interface is displayed depends on the style of the link used to access the page. If the link is a simple URL (such as obtained when editing a Quick Links web part), then the interface with the misplaced banner occurs; if the link is a sharing URL (containing /:u:/, as obtained from Share> Copy link to page), then the reduced functionality interface, with no banner, occurs.

Is the support ticket information that you provided the correct way to provide feed back on the iOS app? Again, this is an issue with the app, NOT an issue with the SharePoint site.
Jay Tr 9,635 Reputation points Microsoft External Staff Moderator

2026-03-04T22:11:35.4566667+00:00

Hi @James6M,

Thank you for the update. I'm sorry to hear that the issue still persists after taking these steps. This appears to require a deeper investigation at the backend level. While I would love to resolve this directly, my current scope and resource limitations do not allow access to the internal systems needed for this type of troubleshooting. The best next step is to have your IT administrator submit a support ticket through the Microsoft 365 Admin Center.

Once the ticket is created, a technical support engineer will be able to initiate a secure remote session, review backend configurations, run diagnostics, and escalate the case to specialized engineering teams if necessary. These teams are equipped to perform advanced troubleshooting and provide targeted solutions.

As moderators, our role is to offer guidance and general troubleshooting steps. Although we do not have access to administrative tools required for backend fixes, we truly appreciate your understanding of these limitations. We hope the information provided helps point you in the right direction, and we are always here to assist as much as possible within our scope.

For instructions on submitting a support request, please refer to: Get support - Microsoft 365 admin | Microsoft Learn.

Thank you again for your time and cooperation during this process. Wishing you a smooth resolution and a wonderful day ahead.

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iPhone SharePoint app consistently misplaces title banner

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