I am unable to login with my email/username. I need to change the payment method.

Question

I am unable to login with my email/ username. Yesterday I changed my email from ******@blomand.net to ******@benlomand.net. I also changed my payment method because I have a new credit card. Today I can't log in at all to pay.

Answer 1

If you are unable to log in after changing your email and payment method, it's important to ensure that you are using the correct email address that is associated with your account. Here are some steps you can take:

1. Verify Email: Make sure you are using the new email address (******@benlomand.net) to log in. Double-check for any typos or extra spaces.
2. Password Reset: If you are still having trouble logging in, consider using the "Can't sign in" link on the sign-in page to initiate a password reset.
3. Payment Method: If you need to update your payment method but can't log in, you may need to regain access to your account first. Once logged in, you can manage your payment methods.
4. Contact Support: If you continue to experience issues, you can contact Microsoft Support for assistance. They can help you recover your account and update your payment information.

Make sure to provide as much information as possible when contacting support to expedite the process.