I cannot log into an old computer

Question

I have forgotten my login password for an old computer. I can reset the password using the "forgot my password "steps on the old computer (in conjunction with a newer computer) but my old computer still won't let me login with the new password.

My account used to be set up with the username ******@comcast.net and phone number 2075767674 It has been updated to ******@yahoo.com with phone number 2074492376.

Please verify my account and tell me the steps to proceed to log into my old machine.

Answer 1

To regain access to your old computer after forgetting your password, you can follow these steps:

1. Use the Password Reset Feature: Since you mentioned that you can reset the password using the "forgot my password" steps, ensure that you follow this process correctly. Make sure you are using the updated email and phone number associated with your account during the reset.
2. Check for Account Verification: After resetting your password, ensure that you verify your account if prompted. Sometimes, additional verification steps are required to confirm your identity.
3. Try Logging in Again: After successfully resetting your password, attempt to log in again using the new password. Make sure you are entering the correct username and password combination.
4. Use Safe Mode: If you still cannot log in, you might want to try booting your computer in Safe Mode. This can sometimes allow you to log in with a different account or troubleshoot further.
5. Account Recovery Form: If the above steps do not work, you may need to fill out the Microsoft Account Recovery form to regain access to your account. Provide as much information as possible to help verify your identity.
6. Contact Microsoft Support: If you still face issues, consider reaching out to Microsoft Support for assistance. They can guide you through the recovery process.

Please note that I cannot verify your account or access personal information directly. Follow the official recovery processes for assistance.

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References:

• How to use System Restore to log on when you lose access to an account
• My Microsoft account is blocked.