Can't install Xbox

Question

i cant update my xbox app and i try to delete it now i cant install it .. i get this error code 0x80073cf9

can get help pls

Answer 1

Hi osama zaid,

Thank you for reaching out to Microsoft Q&A forum. I understand how frustrating it is when the Xbox app won’t install or update, especially after you’ve already tried uninstalling it.

The error code 0x80073CF9 usually means that some Windows Store or Xbox background components are not working correctly. Here are a few steps I recommend trying, in order:

Step 1: Reset the Microsoft Store cache

This clears temporary Store data without removing apps.

1. Press Windows + R on your keyboard
2. Type wsreset.exe
3. Press Enter
4. A blank window will open and close automatically, then Microsoft Store will reopen

After this finishes, try installing the Xbox app again.

Step 2: Repair Windows system files

This step fixes hidden system file corruption that can block app installations.

1. Right‑click Start
2. Select Command Prompt (Admin)
3. Run the following commands one at a time, pressing Enter after each:

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

Restart your PC after both commands finish

Step 3: Reinstall Gaming Services

The Xbox app cannot install without this component.

1. Right‑click Start
2. Select PowerShell (Admin)
3. Copy and paste the command below, then press Enter:

      get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   

4. Restart your PC
5. Open Microsoft Store
6. Search for Gaming Services
7. Install it

Step 4: Install the Xbox app

Once Gaming Services is installed:

1. Open Microsoft Store and search for Xbox app
2. Select Install

Please let me know the results after trying the steps above so we can continue troubleshooting if needed.

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Answer 2

The error code 0x80073cf9 indicates that the package install has failed. This can happen for various reasons, including issues with the package itself or conflicts with existing installations. Here are some steps you can take to resolve the issue:

1. Check for Updates: Make sure your Windows is up to date. Go to Settings > Update & Security > Windows Update and check for updates.
2. Reset the Xbox App: You can try resetting the Xbox app to see if that resolves the issue. Go to Settings > Apps > Apps & features, find the Xbox app, click on it, and select Advanced options. Then click on Reset.
3. Reinstall the Xbox App: If resetting doesn't work, you may need to uninstall and then reinstall the Xbox app. You can do this through PowerShell:
   • Open PowerShell as an administrator.
   • Run the command: get-appxpackage *xbox* | remove-appxpackage
   • After uninstalling, reinstall the Xbox app from the Microsoft Store.
4. Check Disk Space: Ensure that you have enough disk space available on your computer, as insufficient space can also cause installation failures.
5. Run Windows Store Apps Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters and run the Windows Store Apps troubleshooter.

If these steps do not resolve the issue, you may want to check the AppXDeployment-Server event log for more detailed error messages related to the installation failure.

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References:

• Troubleshooting PC installation and launch issues
• Common error codes