Received a message from Windows Defender Security

Question

Is this number legit? 844-505-0164

The message said I may have pressed something in Facebook that has caused Windows to lock my computer and internet. What should I do?

Answer 1

Well done for being suspicious, you would be amazed how many users fall for this!

This is a well known Tech Support Scam do not click anything on that page and do not phone any number on that page.

When this happens and your PC seems to be locked, open Task Manager (Ctrl + Shift + Esc)

On the Processes tab, locate your browser in the process list, then right click and end task on the browser process.

You can then continue to user your PC and browse the Internet

This is caused by a browser re-direct on a page you are visiting, try to avoid any page that jumps out to this sort of page.

Answer 2

The number you received, 844-505-0164, is likely not legitimate. Microsoft does not send unsolicited messages or make unsolicited phone calls to request personal information or to fix your computer. If you received a message claiming that your computer is locked due to an issue related to Facebook, it is important to be cautious as this could be part of a tech support scam.

You should not call the number provided in the message. Instead, if you believe your computer is locked or infected, you can try restarting your computer. If the issue persists, consider running a full scan with Microsoft Defender Antivirus to check for any malware. Always ensure that you initiate contact with Microsoft support through their official channels if you need assistance.

For more information about tech support scams and how to protect yourself, you can refer to the resources provided by Microsoft.