Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Global admin locked out of accounts
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Joban Sandhu
0
Reputation points
need assistant with fixing global admin lock out due to MFA
Microsoft Security | Microsoft Entra | Microsoft Entra ID
{count} votes
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Joban Sandhu 0 Reputation points
2026-02-25T17:18:28.02+00:00 @Raja Pothuraju , Hello Raj Please assist with this.
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Raja Pothuraju 45,785 Reputation points Microsoft External Staff Moderator2026-02-25T17:21:03.39+00:00 Hello @Joban Sandhu,
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
- Contact phone number (add +Country code)
- Contact email address
- Global admin email address (affected account)
- Tenant ID or Domain Name
- Country
- TimeZone
Please send me the detail via private message.
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Raja Pothuraju 45,785 Reputation points Microsoft External Staff Moderator
2026-03-03T17:26:17.2833333+00:00 @Joban Sandhu, Shared the details over private message. Please check and let me know if you are able to resolve your issue by checking with other global admins in the tenant.
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