Charged twice for subscription

Question

I was charged $129.99 on 4/25/2025 and $99.99 on 5/21/2025. The first amount is correct. Please refund the $99.99.

Thanks.

Answer 1

To request a refund for the $99.99 charge, you will need to follow the steps outlined for Microsoft subscriptions. Since this is a billing issue, it's best to contact Microsoft Billing Support directly. Here’s how you can do it:

1. Visit Microsoft Account Services: Sign in to your Microsoft account.
2. Locate Your Subscription: Find your subscription under "Services & subscriptions".
3. Contact Support: Look for the option to contact support. You can chat with a support agent or request a call back.
4. Explain Your Issue: Clearly state that you were charged twice and request a refund for the $99.99 charge.

For detailed instructions on how to get a refund, you can refer to the support article provided by Microsoft.

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References:

• i have been charged twice - Microsoft Q&A
• overcharged for microsoft 365 family classic - Microsoft Q&A