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Unable to connect to our VM on Azure

Thomas Burkhardt 0 Reputation points
2026-02-25T17:11:27.3766667+00:00

I need to open a support ticket and do a remote session please

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

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  1. Himanshu Shekhar 4,025 Reputation points Microsoft External Staff Moderator
    2026-02-25T17:45:36.24+00:00

    Thomas Burkhardt

    If you’re unable to connect to your Azure VM (RDP/SSH), please check the following in order:

    Ensure the VM is Running and shows no issues under Resource Health.

    Confirm the VM has a valid Public IP (or you’re connecting via VPN/ExpressRoute).

    Verify inbound rules allow TCP 3389 (RDP) for Windows or TCP 22 (SSH) for Linux, with higher priority than any deny rules.

    Ensure Windows Firewall/Linux firewall allows the port and the RDP/SSH service is running on the VM.

    Reset the VM credentials from the portal and, if domain-joined, test with the local admin to rule out NLA/AD issues.

    For quick recovery actions – Try Restart first; if it still fails, Redeploy the VM (this moves it to a new host without data loss)

    Also asked for additional details via private messages please share

    1. Troubleshoot Remote Desktop connections to an Azure virtual machine - https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/windows/troubleshoot-rdp-connection
    2. Troubleshoot Azure VM connectivity problems - https://learn.microsoft.com/en-us/azure/virtual-network/troubleshoot-vm-connectivity

    Additionally reached for details via private messages please review

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