How to fix sharepoint connection

Question

How to fix sharepoint connection

koray kiris 0

I have changed my e-mail address in my microsoft account, everyting goes fine apart from sharepoint connection . I can not connect to sharepoint page with my new mail address! Anyone knows how to correct it?

2 answers

Your answer

Answer 1

Jay Tr 9,550 Microsoft External Staff Moderator

Hi @koray kiris,

Welcome to Microsoft Q&A forum.

Thank you for reaching out. To better understand the issue with SharePoint access after changing your email address, could you please clarify the following:

Did you update your existing Microsoft 365 account by adding/changing an alias (User Principal Name change), or
Was a completely new user account created for you with the new email address?
Are you able to access other Microsoft 365 services (Outlook, Teams, OneDrive) with the new email?
What exact error message do you receive when trying to access SharePoint?

This distinction is important because:

If it is only an alias/UPN change, SharePoint permissions should remain tied to the same underlying account, but cached credentials or profile sync issues may cause access problems.

If a new user account was created, SharePoint will treat it as a different identity, and permissions must be re-assigned manually.

Once I have this information, I can determine the correct resolution steps.

Thank you for your time and understanding. Looking forward to your response.

Jay Tr 9,550 Reputation points Microsoft External Staff Moderator

2026-02-26T22:21:57.67+00:00

Hi @koray kiris,

I hope you are having a great day. I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

I’m committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration. I look forward to hearing from you soon.
koray kiris 0 Reputation points

2026-02-27T14:39:00.83+00:00

Appreciated! I will try putting the screen shot here....
koray kiris 0 Reputation points

2026-02-27T14:41:00.93+00:00

I do not use office365 but was able to access previously!
Jay Tr 9,550 Reputation points Microsoft External Staff Moderator

2026-03-05T15:19:24.5966667+00:00
Hi @koray kiris,

Thank you for your response. If you had access to SharePoint previously using the account in the screenshot, you could have been added to a Microsoft 365 Business tenant as a guest user. In this situation, you may reach out to Microsoft personal support

Go to https://support.microsoft.com/contactus

Choose Office > Get home support

Enter Office or your issue in general in the box below "We're here for you" then click "Get Help

Scroll down and click on Contact Support then log in to your personal Microsoft account. If the account cannot be logged in, you can use another account or create a new account to execute

Select "Microsoft 365 and Office" in Products & Services, select "Technical Support" as a category, and click Confirm.

Select "Chat in a web browser and support specialist" to enter the chat window

Thank you for your kindness and understanding! Please let me know if you need anything else.
koray kiris 0 Reputation points

2026-03-05T18:47:39.99+00:00

U r my hero!! I will do that...

Answer 2

To resolve the issue of not being able to connect to SharePoint after changing your email address, you may need to ensure that your new email address is properly configured in your SharePoint Online user profile. Here are some steps you can follow:

Check User Profile: Make sure that your new email address is updated in your Microsoft 365 account and is reflected in your SharePoint Online user profile.
Sign Out and Sign In: Sometimes, simply signing out of your Microsoft account and signing back in can refresh your session and allow you to connect with the updated email.
Clear Cache: Clear your browser's cache and cookies, as old session data might be causing the connection issue.
Check Permissions: Ensure that your new email address has the necessary permissions to access the SharePoint site. You may need to contact your SharePoint administrator for assistance.
Use the Correct URL: Verify that you are using the correct URL for your SharePoint site when trying to connect.

If the problem persists, consider reaching out to your IT department or SharePoint support for further assistance.

References:

Errors when connecting to SharePoint Online Management Shell

koray kiris 0 Reputation points

2026-02-26T23:38:32.5833333+00:00

I do not have a 365 account!

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How to fix sharepoint connection

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