Legal information verification

Question

We have submitted the legal information verification several weeks ago, but it has not been approved yet? How should I handle this? Please give us some suggestions.

Answer 1

If your legal information verification has not been approved after several weeks, you can take the following steps:

1. Check Verification Status: Go to the Account settings | Legal Info section in Partner Center to monitor your verification status. It usually takes 3-5 business days for the verification process to complete.
2. Contact Support: If more than five business days have passed without any updates, consider contacting Microsoft support for assistance regarding your verification status.
3. Review Documentation: Ensure that all the documents submitted are complete and meet the requirements. If there are any issues, you may need to provide additional documentation.
4. Appeal if Rejected: If your verification is rejected, follow the steps to appeal the decision as outlined in the Partner Center documentation.

By following these steps, you can ensure that you are taking the appropriate actions regarding your verification process.

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References:

• Verify your account information when you enroll in a new Partner Center program
• Understand what verifies and how to respond