How should I respond to a threat detected on Microsoft Windows defender notifications

Question

My PC asked me to restart. After reboot window came up saying Microsoft Windows defender notifications. Threat detected XXBC detected PC infected with Trojan type spyware error_code 2SVB7AZP. Is this a legitimate issue or should I ignore if legitimate what should I do?

Answer 1

Hi @JEFFREY BOCHNER ,

Thank you for contacting to Microsoft Community.

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If you have encountered “Microsoft Windows_Firewall_Alert 2SVB7AZP” pop-ups as below, please note that this message is a fake alert. You should not trust the message and refrain from clicking any buttons or links that appear on the page. Instead, follow the steps below to remove the pop-up and any potential malware from your computer:

• Do not contact to those number
• Close the pop-up
• Clear your browsing history
• Disable push notifications
• Scan your computer for malware
• Reset your browser settings
• Change your passwords

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Thank you again for your patience and support!

Dustin Tran

Answer 2

If Microsoft Windows Defender has detected a Trojan type spyware on your PC, it is important to take it seriously as this can be a legitimate threat. Here’s how you should respond:

1. Review the Notification: When you receive the notification, it typically includes options such as Clean computer or Show details. Click on Show details to understand more about the detected threat.
2. Take Action: You can choose one of the following actions based on the alert level assigned by Windows Defender:
   • Remove: This will permanently delete the detected software from your computer.
   • Quarantine: This will isolate the software so it cannot run, allowing you to decide later whether to restore or remove it.
   • Allow: Only do this if you are certain the software is safe, as it will stop Windows Defender from alerting you about it in the future.
3. Run a Full Scan: If you are unsure about the threat or if the notification does not provide clear options, it is advisable to run a full scan on your computer. This may take some time but will help ensure that all potential threats are detected.
4. Follow Up: After taking action, monitor your system for any unusual behavior and check the History tab in Windows Defender to see all detected items.
5. Stay Informed: For future protection, consider using additional tools such as Microsoft Safety Scanner to help detect and remove malware.

Taking these steps will help you manage the threat effectively and keep your system secure.