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I've been trying to recover my account since last week. The phone number that was associated to this email has long been gone. I tried to submit the recovery form many times and just like what others experience, i haven't receive any feedback results yet.
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You're most welcome!
Since it's been a week and you haven't received the results yet, please submit another account recovery request via Incognito/InPrivate browser using different devices and network services.
Kindly wait 24 hours, then check your email inbox and junk or spam folders to see if you received the results.
If it still doesn't work, use a different "contact email address" to receive the results from the ACSR.
Best regards,
Darhyl
Hey there! Nice to meet you!
Based on the screenshot you provided, it appears your account is blocked due to the system detecting unusual activity.
Since you do not have access to the verification method (your old recovery phone number), I'm afraid the only way to recover/unblock the account is through the account recovery web form: https://account.live.com/acsr
Also, you mentioned that you can't receive the results from the ACSR. Kindly try submitting another account recovery request via Incognito/InPrivate browser using different devices and network services. Then please check your email inbox, junk, and spam folders.
Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.
You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.
If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53
Please be advised that Microsoft Support will not be able to grant you access to your account.
Thank you for your understanding.
Best regards,
Darhyl
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How do I get my old login information for outlook email. When I try to login in it says user name is used
Hi Darhyl, thank you for the comment I really appreciate it. I already have like 4-5 pending forms to them and still waiting for the results. Just hopefully they can recover it. I've been using outlook for many years and this was the first time happened to my account.
