I can´t login into my account

Question

I can't login into my account because it asked me to change my password, so I did it, but then asked me to give the verification code that was sent to my phone number, the problem is that I don't have the same phone number anymore and it doesn't allow me to change it because is asking for the verification code, so I'm stock with it.

Could you please change it or reset my account, i don't know what the solution is but I already tried everything that the support page gave me and nothing worked, I need it ASAP because I need to use microsoft project

I'm writing with my other institutional mail because it doesn't allow me to contact you guys with the other mail: [Moderator note: personal info removed]

I have a back up mail but it doesn't give me the choice for using that methodology, just the phone number.

Answer 1

Hi @Giulianna Beatriz Caballeros Rodriguez,

Thank you for posting your question in the Microsoft Q&A forum, and I'm sorry to hear that you're having trouble accessing your account.

To ensure we resolve this securely, I have initiated a private message for your convenience and left a note there. At your earliest availability, please review that message so I can assist you more affectively.

To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond.

Thank you for your attention to this matter. I look forward to your response.