Keboard Buttons Don't work

Question

How do I troubleshoot why keyboard/pad/cursor functions don't work correctly?

Answer 1

Hi. I'm David, and I'm happy to help you.

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This may be a software or hardware-related issue.

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I suggest doing the following:

Run the Keyboard troubleshooter:

1. Right-click on an empty space in the taskbar and select "Task Manager";
2. Select "Run new task";
3. In the "Open" field, paste this msdt.exe -id KeyboardDiagnostic, and click Ok;
4. The Keyboard Troubleshooter window will open. Follow the on-screen instructions.

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If it persists, reinstall the keyboard driver as instructed below:

1. Open "Device Manager" (Right-click on the Start button and select Device Manager);
2. Expand "Keyboards";
3. Right-click on the keyboard and select "Uninstall Device";

(If it doesn't have the keyboard name, it will probably be "HID Keyboard Device")

4. Restart your PC and see if the issue is resolved.

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If it persists, I suggest you test the keyboard on another device and see if the same behavior will occur.

If it's an internal laptop keyboard. Test with an external USB keyboard and see if the same behavior will occur.

If you don't have an external keyboard, test with the On-Screen Keyboard.

https://support.microsoft.com/en-us/windows/use-the-on-screen-keyboard-osk-to-type-ecbb5e08-5b4e-d8c8-f794-81dbf896267a#ID0EBBD=Windows_11

See if the same behavior occurs when pressing the same keys on the On-Screen Keyboard (not on your keyboard).

After performing this test, let me know the result.

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Feel free to ask any questions you may have.

Answer 2

To troubleshoot issues with your keyboard, touchpad, or cursor functions, you can follow these steps:

1. Check for Debris: Sometimes, debris under the keys can cause them to malfunction. Use compressed air to blow out any debris and wipe the keys with a slightly damp microfiber cloth.
2. Test with an External Keyboard: If you have access to an external keyboard, connect it to your device. If the external keyboard works fine, the issue may be hardware-related with your built-in keyboard. If the external keyboard has the same issues, it may be a software or driver problem.
3. Boot in Safe Mode: Restart your device in Safe Mode. If the keyboard works fine in Safe Mode, a third-party application may be interfering with its functionality.
4. Update Drivers: Ensure that your device drivers are up to date. You can check for updates in Settings > Windows Update and install any available driver updates.
5. Disable Fast Startup: Some users have found that disabling Fast Startup can resolve keyboard issues. You can do this in the Control Panel under Power Options.
6. Run the Keyboard Troubleshooter: Use the built-in keyboard troubleshooter to identify and fix problems. You can find this in the Settings under Update & Security > Troubleshoot.
7. Check for Software Conflicts: If you have recently installed new software, it might be causing conflicts. Uninstall any recently added software to see if that resolves the issue.

By following these steps, you should be able to identify and potentially resolve the issues with your keyboard, touchpad, or cursor functions.