Class Notebook not appearing on Microsoft Teams on my phone

Question

When I open my Teams app on my Samsung S25 and I navigate to my individual teams, the associated Class Notebook does not appear. There is not even an option to click for it.

Can you help ?

Answer 1

Hi @Staff Brian Connaughton, 

Thank you for posting your question in the Microsoft Q&A forum. 

Based on the details you shared that you are using a Samsung S25 with the Microsoft Teams mobile app, and the Class Notebook option is not available in your class team even though you can access the same Class Notebook on your updated laptop app. I truly understand and appreciate your effort in updating the app and sharing these details. 

In many cases, this happens when the Class Notebook experience is not being surfaced for the signed in school account, for example because the Class Notebook app is hidden in the tenant settings or the account does not have the expected education licensing enabled. In addition, even when the entry point is not visible inside Teams mobile, you can still open and use the Class Notebook on your phone through OneNote or by using a direct notebook link. 

Below are some alternative steps designed to address your situation effectively: 

1/ Open the Class Notebook through OneNote on your phone 

• On your phone, sign in at Office.com with the same school account you use on your laptop. 
• Open OneNote, then select Class Notebooks and choose the notebook for the class. 
• Select Open in OneNote so the notebook opens in the OneNote app and remains available there. 

2/ Use a direct Class Notebook link to open it on the phone 

• On a computer, sign in to Microsoft365.com with your school account, then open All apps and select Class Notebook. 
• Select Manage notebooks, find the class notebook, and copy the notebook URL. 
• On your phone, open the copied URL and choose to open it in OneNote when prompted. 

3/ Ask your school IT admin to verify Class Notebook is enabled for your account 

Since your account is managed by your school, please contact your IT administrator to review your permissions and policies.  

• Confirm your account has an education faculty license that supports Class Notebook. 
• In the SharePoint admin settings, confirm Class Notebook is set to Show, not hidden. 
• After any changes, sign out of Teams on the phone, close the app, reopen it, and sign in again. 
• If the issue persists after these checks, ask your IT administrator to submit a support request directly to Microsoft Support team.       
• They can raise a support ticket by visiting: Get support - Microsoft 365 admin | Microsoft Learn 

As community moderators, we appreciate your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.     

I hope this information is helpful. Please follow these steps and let me know if it works for you. If you have any updates regarding the issue, please feel free to share them with me.       

Thank you for your patience and your understanding. I look forward to continuing the conversation. 

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Answer 2

Hi, I am a teacher and the Class Notebook is being used on my laptop (desktop version) the app has been been updated on my phone but Class Notebook is still not appearing.

Answer 3

If the Class Notebook is not appearing in Microsoft Teams on your Samsung S25, it could be due to a few reasons:

1. Class Notebook Availability: Ensure that the Class Notebook feature is enabled for your team. Class Notebooks are built into every class team, so if your team is set up correctly, it should be available.
2. App Version: Make sure that your Teams app is updated to the latest version. Sometimes, features may not appear if the app is outdated.
3. Access Permissions: Check if you have the necessary permissions to access the Class Notebook. If you are not a member of the class or if the notebook has not been shared with you, it will not appear.
4. Mobile App Limitations: The mobile version of Teams may have some limitations compared to the desktop version. If possible, try accessing the Class Notebook through the desktop version of Teams or OneNote Online for a better experience.

If you continue to experience issues, consider reaching out to your IT administrator or support for further assistance.

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References:

• Configure Teams for Education
• Set Up OneNote Class Notebooks