Outlook not sending mail = outlook turned red

Question

How do I get an agent to work with me by remotely looking at my screen

Answer 1

Hi @Steve Webber  

Thanks for reaching out to the Microsoft Q&A forum.  

To better understand your situation, may I ask which Exchange account you are using?

This will help ensure that the guidance is accurate. Please let me know whether your account is Exchange Online or Exchange Server. 

For Exchange Online: 

If you are using a personal email account such as outlook.com or hotmail.com, in addition to contacting support through Outlook Help, you can also reach out using another method. 

1/ Sign in to the Contact - Microsoft Support 

2/ Enter your issue in the description bar > select Enter> then select Get help 

3/ Choose Contact Support 

 

4/ Select the category that best matches your issue, for example 

5/ Choose the available support option offered to you 

 

If you are using a Microsoft 365 business account, there are two ways to reach the Microsoft Support Team. 

1/ Contact Microsoft Support via Phone  

You can find the appropriate customer service phone numbers here: Customer service phone numbers - Microsoft Support  

Please note: An AI system may initially handle your call. Kindly follow the prompts carefully to be connected to a human support agent.  

2/ Ask your organization’s admin to raise a ticket  

Your Global Admin can submit a support request through the Microsoft 365 Admin Center.   For step-by-step guidance, please refer to: Get support - Microsoft 365 admin | Microsoft Learn  

I hope this helps you move forward. If you have any updates or further questions, please feel free to reach out. 

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Answer 2

If you're having trouble with Outlook not sending mail and it appears to be malfunctioning (like turning red), you can reach out for support through Microsoft Live chat. Here’s how you can do it:

1. Go to outlook.com and sign in to your account.
2. Click on "Help" in the ribbon, then select "Help" again (the first option under help).
3. In the sidebar that appears, describe your issue in the box provided.
4. If the suggested solutions don't resolve your issue, scroll to the bottom and click "yes" under "still need help."
5. Click on "chat with a supported agent" in your web browser.
6. Fill out your issue and provide your email, then click confirm to start a live chat with an agent who can assist you further.

This method allows an agent to help you remotely if necessary.

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References:

• Help Identify My Issue with Sending/Receiving Email in Outlook (Automatic Checks)
• Need to speak to a agent I am getting pop up draft scam emails - Microsoft Q&A