How to change a phone number

Question

You keep sending messages to my old phone number. I want you to use my current number.

Answer 1

Hello

can you acess your account right now? If so, go to https://account.live.com > Security > Manage how I sign in. Update it here.

If you cannot access your account because you are stuck at the step asking for code, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

Answer 2

To change your phone number in Microsoft 365, follow these steps:

1. Go to the Microsoft 365 admin center and sign in.
2. Navigate to Users > Active users.
3. Select your admin account and choose Manage contact information under Contact information.
4. Update your phone number and select Save changes when you're finished.

This will ensure that your current number is used for communications moving forward.