Bestelnummer: [Moderator note: personal info removed]

Question

I have been a recipient of your services since October 2022. See the attached invoice (which will show how long I have been a customer). For many months, I have been having problems using your services; Microsoft 365 simply doesn't work. I have tried everything.

Please provide me a link to reload the program. As the holder of your license. Thank you in advance, and I hope you can fix this quickly.

Answer 1

Two or three weeks ago, I received information that I wasn't the license holder and could use the one-week license for free. Unable to contact Microsoft, I decided to pursue this option. However, I have a license with the number: [Moderator note: personal info removed] . It's very difficult, despite repeated attempts, to contact Microsoft. You suggest that someone else might also be using this number. No one else is using this license. My partner has his own license. The free license expires in two days, so I need immediate help and a solution to this misunderstanding. I'm very frustrated because I'm wasting my time on something I shouldn't be.

Answer 2

Hello @Mariola Mianowska, 

Thank you for posting your question in the Microsoft Q&A forum. After reviewing the billing information you provided, I can confirm that you are currently using a Microsoft 365 Business Basic subscription. To make sure I fully understand your situation and can guide you in the right direction, could you please help clarify a few details below:  

• First, what exactly isn’t working in Microsoft 365? It would be very helpful if you could describe the issue you’re experiencing, or, if possible, share a screenshot of any error message or code that appears on your screen.  
• Are you currently able to sign in to the Microsoft 365 admin center?  
• I would also like to check whether anyone else is assigned a license under the same subscription. If so, are they experiencing the same issue, or is the problem only happening on your side? 

Once I have a bit more information, I’ll be able to better understand what’s going on, look into it more thoroughly, and suggest the most appropriate next steps to get everything working again. 

If you have any updates or additional details to share, please feel free to reply under this post. I’ll be more than happy to continue assisting you. 

Thank you for taking the time, and I look forward to your response! 

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Answer 3

To resolve issues with Microsoft 365, you may want to try reloading the program or reinstalling it. Unfortunately, I cannot provide direct links, but here are some general steps you can follow to reinstall Microsoft 365:

1. Uninstall Microsoft 365: Go to your computer's settings, find the applications section, and uninstall Microsoft 365.
2. Download Microsoft 365: Visit the official Microsoft website and sign in to your account. Navigate to the Services & subscriptions section.
3. Install Microsoft 365: From there, you should see an option to install Microsoft 365. Follow the prompts to download and install the software again.

If you continue to experience issues, I recommend contacting Microsoft Support for further assistance. They can provide more specific help tailored to your situation.

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References:

• Can I speak to someone? -- Billing issues - Microsoft Q&A Help!
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A