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Subscription payment update

James E Stokes III 0 Reputation points
2026-02-25T20:57:29.4+00:00

Need to update my payment option, I have updated it on my profile but MS 365 sub is not accepting it.

Microsoft 365 and Office | Other
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  1. John Jefferson Doyon 60,955 Reputation points Independent Advisor
    2026-02-25T21:32:28.2233333+00:00

    Hi, I'm John!

    To help narrow down the issue:

    1. Did you receive any error messages when you try to update payment method?
    2. Was your Microsoft 365 subscription originally purchased in a different country or region?

    Click "Add comment" to let me know.

    Regards,

    John J.D.

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  2. James E Stokes III 0 Reputation points
    2026-02-25T21:09:28.8466667+00:00

    How do I get to customer service human

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  3. James E Stokes III 0 Reputation points
    2026-02-25T21:07:03.54+00:00

    You sent me to co-pilot, how do I get to a human

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