How to fix Windows 11 PC not registering in your devices in Microsoft account

Question

I have a windows 11 pc, it is fully activated from within settings on the PC, but it fails to display in my devices in My Microsoft account. I reset the PC but it is still not displaying. Does anyone know how to fix this?

Answer 1

I hope that when you reach the right department, they will be able to fix the issue.

Answer 2

I recommend getting back in touch with them and explaining what happened. Since this is a community forum, I can only offer suggestions here. It’s still up to Microsoft to address and resolve the issue.

Answer 3

It’s not under Privacy. This issue I think should be under Security since this category closely matches your concern.

Answer 4

Hi,

This has been identified as a back-end issue on Microsoft’s side, and it happens after a clean installation. At this time, there is very little that can be done on our end, as a permanent solution must be implemented by Microsoft. It is important to report this through the Feedback Hub app or through the Get Help and support. Search for the issue first, then select Contact support at the bottom of the results page. The more reports Microsoft receives, the faster they can address the problem.

Answer 5

If your Windows 11 PC is fully activated but not displaying in your Microsoft account devices, there are a few steps you can take to troubleshoot the issue:

1. Check Microsoft Account Sign-In: Ensure that you are signed in to your Microsoft account on your Windows 11 PC. Go to Settings > Accounts > Your info and verify that your Microsoft account is linked.
2. Sync Settings: Make sure that your device is set to sync settings. Go to Settings > Accounts > Sync your settings and ensure that the sync is enabled.
3. Re-register the Device: If the device still does not appear, you may need to re-register it. Open the command prompt as an administrator and run the following command:

      dsregcmd /forcerecovery
   

   After executing the command, sign out and sign back in to see if the device registers.
4. Check Device Management: You can also check the Microsoft Entra admin center to see if the device is listed there. If it is not, you may need to troubleshoot further based on the device management settings.
5. Contact Support: If none of the above steps work, consider reaching out to Microsoft support for assistance.

These steps should help you resolve the issue of your Windows 11 PC not appearing in your Microsoft account devices.

---

References:

• Troubleshooting Windows devices in Microsoft Entra ID