my outlook email will send emails outbound but wont allow new emails to inbox

Question

my outlook email will send emails outbound but wont allow new emails to inbox

why is it impossible to speak to a human

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Moved from: Microsoft 365 and Office | Office Online Server

Answer 1

Hi! Sorry to hear you’re having trouble sending emails. To narrow this down quickly, could you share a bit more detail on where you’re sending from (Outlook on the web at Outlook.com, new Outlook, or classic Outlook for Windows) and what happens when you click Send (does it stay in Outbox, bounce back, or show a specific error)? If you’re seeing an error, please share a screenshot with personal information removed