System Restore made it worse

Question

I had reported I was having trouble with my windows PC. Somebody said restore system and I did. Now my Chrome won't open. Now what do I do?

Answer 1

Dear @Denita Arnold,

Thank you for posting your question in the Microsoft Q&A forum.

I apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

Repair Chrome without uninstalling

• Open Microsoft Edge (or another browser).
• Download the standalone Chrome installer from Google.
• Before running it, close Chrome processes in Task Manager.
• Run the installer to “repair/overwrite” the existing Chrome installation.

Reset Chrome’s user profile

• Open File Explorer > go to: C:\Users\<your username>\AppData\Local\Google\Chrome\User Data\
• (If you do not see AppData, enable hidden items in File Explorer.)
• Find the folder named Default and rename it to Default.old.
• Launch Chrome again, it will create a fresh Default profile folder.

Clean uninstall and reinstall

• Go to Settings > Apps > Installed apps > Google Chrome > three dot (...) > Uninstall
• Delete leftover folders (important after System Restore because leftovers can keep the problem):
  • %LOCALAPPDATA%\Google\Chrome (or %LOCALAPPDATA%\Google then delete Chrome)
    • C:\Program Files (x86)\Google\ (if present)
    • Restart the PC, then download and install Chrome again from Google’s official site.

Repair system files

• Navigate to Command Prompt (Run as Administrator) > run:

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

• Reboot afterwards.

I sincerely hope you understand that the initial steps I suggested may not have completely fixed the issue, as there may still be underlying causes that have not yet been identified. I am here to work closely with you, troubleshoot effectively, and explore every possible solution to ensure the best possible outcome.

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