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Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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Hi! Sorry to hear about this. Could you please share a bit more information about how you obtained the code/subscription (for example, was it directly from Microsoft or through a Microsoft Partner/retailer)? If it was purchased through a Microsoft Partner, you’ll need to contact the seller and request assistance with the activation/fulfillment, since they manage the order and any replacement options for their sales channel.