Am trying to cancel an old subscription

Question

I have an account under removed@westnet .com.au, the company sold out, and I no longer have access to this account, and whish to cancel this email address along with the 18.00 dollar subscription, I have as of today open a new subscription through my new email address removed@outlook .com.

Also have asked my bank to cancel the next payment of 18.00.

Can some one pleases help me, or call me, thankyou, I am unable to sign in under the old email address.

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Moderator moved from Microsoft 365 and Office | Access | For home | Windows

Answer 1

Greetings!

This is Tin, I understand that you would like to cancel your subscription from your old account. Since you don't have access with your old account, have you tried to reset your password there? If you still unable to access it even trying to reset the password, it would be best to reach MS Accounts & Billing to cancel it for you.

Kindly open this link: https://support.microsoft.com/contactus/

Ensure that your MS Account has been signed in

Type "Chat with an agent" and hit Enter.

Please click the "Contact support"

Please select the "Products and services"

Please follow the prompts to connect with a live agent.

You may also choose the "Call me back" option if you prefer to receive a call.

Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

Thank you,

Christine

Answer 2

Is meaning that some will call me.