Minecraft Microsoft Login

Question

Changed the security info towards a different email and now when i sign in to minecraft through a client it says i havent purchased the game. This has only occurred now that the 30 day period waiting period of the change has ended.

Answer 1

When all security info on a Microsoft account is changed, the account goes into a 30‑day restricted state. During this period, most services still work, but anything that requires full security verification or is tied closely to account identity can behave differently once the 30 days end and the new security info fully takes effect.

After the 30 days, the account with the new security info is the one that owns all purchases (including Minecraft). If Minecraft now shows as not purchased when signing in through a client, the most likely causes are:

1. Signing in with the wrong Microsoft account
   • Minecraft licenses are bound to a specific Microsoft account (email/alias). If the security info was changed and a different alias or account is now being used in the client, the game will appear as not purchased.
   • Verify the exact Microsoft account that owns the Minecraft purchase by signing in to the correct account in a browser and checking purchases in the Microsoft ecosystem.
2. Account security-info change completed and access is restricted by sign‑in method
   • During and after the 30‑day “security info change is still pending” period, some actions and pages that require additional verification can be blocked until the process completes or is cancelled. If two‑factor verification was enabled, access to sensitive areas is blocked entirely during the 30 days.
   • Once the 30 days have passed, the new security info is active. If the Minecraft client is still using cached credentials or an old alias, it may not be mapping correctly to the account that owns the game.

Recommended steps:

1. Confirm the security‑info change status
   • Sign in to the Security page for the Microsoft account.
   • If the banner "Your security info change is still pending" appears, either:
     • Wait until the 30‑day period fully completes, or
     • If the change was made by mistake, use cancel this request (if available) to revert to the previous security info.
2. Make sure the correct account is being used
   • In the Minecraft client, fully sign out of all Microsoft accounts.
   • Sign back in using the exact Microsoft account that owns the Minecraft purchase (the one that now has the active security info).
3. If the security change was not made by the account owner
   • If someone else changed the security info and the account may be compromised, go to the Security page and, on the Your security info change is still pending window, select let us know and follow the prompts to report unauthorized changes.
   • Then follow the guidance in How to recover a hacked or compromised Microsoft account to secure the account.
4. If the account cannot be recovered or the purchase is not visible
   • If the Microsoft account that originally owned Minecraft cannot be recovered (for example, all security info was replaced by someone else and recovery fails), the purchase cannot be moved to a different account.
   • In that case, contact Minecraft Support separately to see if they can assist with Minecraft‑specific ownership issues, as suggested in similar scenarios.

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References:

• What does “Security info change is still pending” mean?
• Troubleshoot Microsoft verification code issues
• Common problems with two-step verification for a work or school account
• What happens if there's an unusual sign-in to your account
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A