Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hi Sandra, sign into Services & Subscription with the Microsoft Account associated with your Office 2019. Here is a link: https://account.microsoft.com/services If you use the link to the 'dashboard' click on>Subscriptions on left hand side and it will take you to Services and subscription. When you get there you will see the below. Click on>install, which will open a new page where you can install your Office 2019 as below. You may need to contact Microsoft Support to activate your Office as you were unable to uninstall it, with luck you will not need to contact support.