Unable to verify academic status for Azure for Students - Phenikaa University (Vietnam)

Question

Unable to verify academic status for Azure for Students - Phenikaa University (Vietnam)

Vu Sinh Thanh 0

Hello,

I am a student at Phenikaa University in Vietnam. I am trying to register for the Azure for Students subscription using my university-provided email address like:@st.phenikaa-uni.edu.vn.

Although my university is listed in the official database and I am using a valid .edu.vn email, I keep receiving the error message: "Unable to confirm your university ID" after completing the registration form.

Here are the details of my situation:

University Name: Phenikaa University (Vietnam)

Email Domain: @st.phenikaa-uni.edu.vn

Issue: Academic verification fails despite using a valid student email.

I have already tried clearing my browser cache and using Incognito mode, but the issue persists. Could you please help me manually verify my academic status or guide me on how to resolve this so I can access the Azure student benefits?

Thank you!

Suchitra Suregaunkar 8,955 Reputation points Microsoft External Staff Moderator

2026-02-26T08:55:28.8966667+00:00
Hello Vu Sinh Thanh

It sounds like you're having a frustrating time with the Azure for Students verification process. Since you're using your valid university email from Phenikaa University and it's listed in the database, there are a couple of steps you can take to potentially resolve this issue:

Clear Browser Cache & Use Incognito: You've already tried this, which is great! Sometimes these steps can help resolve temporary issues with verification.

Use a Different Browser: If you haven’t tried already, switching to another browser (like Firefox or Chrome) can sometimes solve these issues.

Verification Issues: Given that the verification is still failing, it might be beneficial to verify the email format you’re using or any input errors. Please ensure that you’ve followed the verification steps correctly and the email is entered without any mistakes.

GitHub Student Developer Pack: If you're unable to resolve the verification issue through your university email, consider signing up for Azure for Students using your GitHub account. Make sure your GitHub account is registered with your verified email.

Manual Verification: As a last resort, you can contact Azure for Education support for manual verification assistance. They can guide you on what documentation is needed for this process.

Here are some links that could be really helpful based on the information provided:

Azure for Students Starter

Azure for Students via GitHub

Azure Education support

If the problem persists, here are some follow-up questions that might help in troubleshooting:

Have you tried using a different browser or device?

Can you confirm that your university email is correctly formatted and free of typos?

Have you checked any emails from Azure that could provide additional context about the verification failure?

Are there any specific requirements or steps your university suggests for verification that you might not have followed yet?

I hope this helps you get verified and start using Azure for Students! If you have more details or further questions, feel free to ask!

Thanks,
Suchitra.

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