My microsoft account has been hacked

Question

hi i tride to log on to my account but could not and found my recvery email had been changed. as i see all my bing points being used on robucs i tride to recove the account but it says if 2FA is active thay cant do anything and to try recovey emal. but thay have the the 2FA and have changed the emails so is thare any way to get the account back.

Answer 1

I wish I had better news, but when a Microsoft account is hacked, if the hackers change the associated Email or if 2FA is enabled on the account, then that account is usually no longer recoverable, this forum is just a user to user account and no-one here has any account access, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245