Account Hacked

Question

My account has been hacked due to a link I pressed that was linked with a minecraft account. I am trying get in touch with microsoft support ASAP. Is there any number I can call that will link me to a support one on one?

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Moved from Microsoft 365 and Office | Access | For home | Other

Answer 1

I wish I had better news, but when a Microsoft account is hacked, if the hackers change the associated Email, then that account is usually no longer recoverable, this forum is just a user to user account and no-one here has any account access, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Answer 2

Do not call any phone number that appeared in or after clicking that link; it is very likely a scam. Close the page, and if any software was suggested or installed, uninstall it and run a full antivirus scan.

To get legitimate one‑on‑one help from Microsoft:

1. Use the official Get Help and contact pages
   • For general Microsoft product support and account issues, start at Contact support: Contact us.
   • For Microsoft 365, Windows, or Office home users, you can also use the Get Help app on Windows or the web entry points listed here:
     • Get Help
     • Contact support
   From these pages or the Get Help app:
   1. Describe the problem (e.g., “account hacked” or “Minecraft account compromised”).
   2. When offered, choose Contact support.
   3. Select the affected product/service and category (for account issues, choose options like “Other products” → “Manage Account Security” if shown).
   4. Choose a contact method:
      • Chat with a support agent in your web browser, or
      • Provide your phone number and a support agent will call you (callback).
2. Phone numbers (if you specifically need to call)
   • For home users, Microsoft directs customers to start from the Get Help experience and, if needed, use the regional customer service phone list:
     • Customer service phone numbers
   • On that page, select your region and then your country/territory to see the official customer service phone number.
3. If the issue involves a hacked Microsoft account
   • Follow the official recovery guide: How to recover a hacked or compromised Microsoft account.
   • Use the sign‑in helper tool on that page to start recovery and, where available, it may route to an agent.
4. If the link was a tech support scam
   • Do not call any number shown in pop‑ups or voice messages.
   • Report it via the official “Report a support scam” entry linked from the main contact page: IVR_ContactSupport_T1.

For Minecraft‑specific account problems (ownership, migration, etc.), also contact Minecraft Support via the official help site referenced in the Q&A, after securing the Microsoft account.

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References:

• How to recover a hacked or compromised Microsoft account
• Hello , welcome to Account help & learning
• Contact Microsoft Office Support
• Help with Microsoft Store purchases
• Customer service phone numbers
• Get Help for Microsoft personal account users
• IVR_ContactSupport_T1
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
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