How to fix Powerpoint Presentation,and word on my microsoft google

Question

how do we update powerpoint presentation and microsoft word?

Answer 1

Dear Maria Naomi,

Good day! Welcome to Microsoft Q&A forum!

Based on your description, I understand that you’re having difficulty updating or fixing your PowerPoint presentation and Microsoft Word documents.

I sincerely apologize for the inconvenience caused by this issue.

To understand the situation better and provide you with the most suitable support, could you confirm the following information: 

• You mentioned Google in your request, could you share how Google is involved in this scenario? For example: Are you currently accessing or editing the PowerPoint file through a Google product (such as Google Drive or Google Slides)?
• I could see that your question is in the "For education" forum/tag, but to better support you, may I reconfirm: Are you using a personal account (e.g. @outlook.com, @hotmail.com) or a work/school account (e.g. @company.com, @edu)?
• What is the exact issue you are experiencing with the PowerPoint or Word file? (For example: unable to open, formatting issues, errors when saving, or content not updating.) If possible, please provide me with a screenshot of the issue or the error message so that I could have a visual reference and more information on this.
• Have there been any recent changes to your setup? (Updates, new device, new account sign‑in, or policy changes.)

Your confirmation would be very helpful in ensuring you receive the most suitable support!

In the meantime, kindly try the following steps to update PowerPoint and Word desktop apps:- Open Microsoft Word or Microsoft PowerPoint

• Select File > Account
• Under Product Information, select Update Options > Select Update Now
• Please kindly wait while Office checks for and installs updates
• If prompted, please close all Office apps to complete the update

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going! 

Thank you for your time and patience.

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