I am an adult but Microsoft thinks I'm a child because the birthdate is incorrect

Question

My birthdate is 02 Oct 1945.

On my profile it is entered as 06 Oct 2019

I administer this site but have no access as this incorrect birthdate makes me appear as a child.

My subscription to Microsoft 365 has expired I want to resubscribe but can't because I need a parent or guardian to help and I am this adult.

Answer 1

Hi Margaret,

I agree that you are in a catch-22 situation. The only option is this:
https://www.yourwindowsguide.com/2025/12/microsoft-family-safety-require-permissions.html#gsc.tab=0

Create a new Microsoft account so you have a fresh “adult” account that can act as a Family Organizer.

Sign in with this new account and go to family.microsoft.com.

Create a Family group (or join one) using the new account.

Add your current Microsoft account to this Family group and accept the invitation when prompted.

Once your current account is part of the family, you’ll be able to change its Date of Birth because the new account acts as the organizer.

After updating the DOB, you can remove the accounts from the Family group if you no longer need it

I hope you find this information useful. If you have any more questions, don't hesitate to reach out. Otherwise, please take a moment to accept the answer. Wishing you good luck!