cannot reinstall office 365

Question

Had an error trying to open Word "We're sorry but Word has run into an error preventing it from opening correctly"

Happens on excel too. Tried:

The repair it suggests

Uninstall (using troubleshooter too)

Reinstall - loads until it's almost finished then fails (tried offline install too)

Can't think of what to try next

Header 1	Header 2
Cell 1	Cell 2
Cell 3	Cell 4

Answer 1

Hi @Steve Matejko

Thank you for reaching out to the Q&A Forum.

Based on the information you provided, I understand that both Word and Excel are failing to open with the error: “We’re sorry, but Word has run into an error preventing it from opening correctly.”

You’ve already tried:

• The suggested repair option
• Uninstalling
• Reinstalling

I’d like to clarify one thing first: When the error popup appeared, did you click “Repair Now” from that prompt? If yes, that typically runs a Quick Repair.

If that’s the case, please try performing a full Online Repair, which is more thorough:

Also, could you confirm:

-Are you using a Business/Work account or a Personal account?

-Are you able to access Office apps via the web (Word Online/Excel Online)?

-Can you successfully sign in at:

• Personal account: https://account.microsoft.com
• Business account: https://portal.office.com/account/?ref=Harmony#subscriptions

Please make sure your license appears active and linked to your account.

Let me know the answers to the questions above, and I’ll guide you through the next step.

---

If the answer is partially helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.