I cant access the email account associated with my product

Question

Dear Sir

ı cant access the email account assocuated with my product

mail is

******@outlook.com

I did try everything, but my unswers did not satisfy you

I havent used office program

for about 2 years, but ı want to use it now. During this time, ,ı lost my password

The office program I purchased has unlimited usage rights.

ı am staying at the spot you see in the photo ı sent you

Please help, I have th product key.

Answer 1

Hi ,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Since you no longer have access to the email account, you will need to recover it first. The account recovery process is automated. Please use the Sign-in Helper tool first.

https://support.microsoft.com/es-es/account-billing/no-puedo-iniciar-sesi%C3%B3n-en-mi-correo-electr%C3%B3nico-475c9b5c-8c25-49f1-9c2d-c64b7072e735

If it does not help, fill out the recovery form. Be noted that it takes time until you receive a response. Make sure to provide as much accurate information as possible (previous passwords, recovery email, phone number, etc.).

https://support.microsoft.com/es-es/account-billing/ayuda-con-el-formulario-de-recuperaci%C3%B3n-de-una-cuenta-de-microsoft-b19c02d1-a782-dee6-93c3-dc8113b20c42

Please note that even if you have the product key and the license has unlimited usage rights, the Office license is permanently linked to the Microsoft account that was used during the first activation. The product key alone cannot bypass or replace that account.

Please remove the attached image as your license is shown in public.