Missing LinkedIn Premium Benefit - Microsoft 365 Student Promotion

Question

Dear Microsoft Support Team,

I am writing to request assistance regarding my Microsoft 365 Premium student subscription, which I activated on February 13, 2026.

As part of the 12-month student promotion, I am entitled to LinkedIn Premium Career. While my Microsoft 365 subscription is active and visible in my Microsoft Account Services, I have not yet received the LinkedIn activation email or redemption token.

Account Details:

Personal Microsoft Account Email: PII removed@gmail.com

Verified Student Email: PII removed@fuoye.edu.ng

Activation Date: February 13, 2026

I have already checked my Inbox, Spam, and Promotions folders in both my personal and student email accounts, and the benefit is not listed under my "Services & Subscriptions" page.

Could you please verify my eligibility and manually issue the LinkedIn Premium Career activation token?

Thank you for your assistance.

Best regards,

PII removed

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Moved from Microsoft 365 and Office | Install, redeem, activate | For education | Other

Answer 1

Please note that our Microsoft Q&A forum is a public platform, and we will modify your response/ question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

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Hello Gideon Olugbenga,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with Microsoft 365 Student Promotion. I truly understand how you feel. Let me assist you further.

With your situation, I suggest you contact Microsoft support directly. Please understand that I I don't have access to the user's data and I'm not authorized to verify your eligibility and manually issue the LinkedIn Premium Career activation token. To contact Microsoft support:

1. Go to: https://support.microsoft.com/contactus
2. Sign in with your personal Microsoft account
3. Choose:
   • Product: Microsoft 365
   • Subscription & billing > Manage subscriptions
4. Ask for live chat or email support
5. Paste the message below

Note: The chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please note that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

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Answer 2

Eligibility for specific promotional benefits such as LinkedIn Premium Career with a Microsoft 365 student offer cannot be verified or adjusted from the available information. Manual issuance of a LinkedIn Premium activation token also cannot be performed here.

For this scenario, the next steps are:

1. Confirm the active subscription and its type
   • Go to the Microsoft account Services & subscriptions page: https://account.microsoft.com/services and sign in with the personal Microsoft account used for activation.
   • Verify that the correct Microsoft 365 subscription is listed as active and that the expiry/renewal date matches the expected 12‑month student promotion period.
2. Check that the correct account is being used
   • Ensure that the same personal Microsoft account used to redeem the student promotion is the one being checked for benefits and used to sign in to Microsoft 365 services.
3. Contact official support for benefit issues
   • Because promotional benefits and third‑party services (such as LinkedIn Premium) are handled on the back end of the subscription system, only Microsoft Support can:
     • Confirm eligibility for the specific student promotion.
     • Check whether a LinkedIn Premium activation email/token was generated.
     • Re‑issue or correct the benefit if applicable.
   Use one of the official support entry points for account/subscription issues:
   • For Microsoft account and subscription help, go to Account & Billing Help: https://go.microsoft.com/fwlink/?linkid=2189071
   • For other Microsoft products and services issues, including promotions, start here: https://go.microsoft.com/fwlink/?linkid=2189072

When contacting support, provide:

• The personal Microsoft account email (masked if sharing in public forums).
• The verified student email domain (for example, fuoye.edu.ng).
• The activation date of the Microsoft 365 student subscription.
• A description that the LinkedIn Premium Career benefit from the 12‑month student promotion has not been received and does not appear under Services & subscriptions.

Support can then review the subscription details in the backend systems and, if the promotion applies, assist with issuing or re‑issuing the LinkedIn Premium activation.

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References:

• Microsoft 365 Personal, Family and Premium subscription benefits
• Premium features in Outlook.com for Microsoft 365 subscribers
• Problems renewing a Microsoft 365 subscription