Why do message instantly respond?

Question

So some messages say in 5 business days then boom answered with the same pre made message saying you can’t recover your account.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

If your account is blocked or you are trying to recover your account using the account recovery form, make sure you haven't turned ON two-step verification.

You cannot use the Account Recovery form if two-step verification is turned ON. Also, if the account is inactive for more than 2 years, you cannot use the account recovery form to recover your account.

To improve the chances of Account recovery, remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information:

Account recovery unsuccessful

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