I can't login into my admin account because I can't login into Authenticator (Authenticator looop) - CREDIT CARD Cancelation an option?

Question

I have a Power BI license purchased via an admin account. Currently, I am unable to access this account because it requires login verification through the Microsoft Authenticator app. However, the app itself is asking me to verify the login via the same app—a classic 'Authenticator loop.'

Since I have no other way to regain access, and I can't control Data Protection Team in any way (phone sends me to aka.ms/prosupport that I need login to access), I am prepared to lose all models and data hosted on the service. My question is: If I cancel my bank card today, what will happen next month when Microsoft attempts to charge the recurring monthly fee for the Power BI license?"

Answer 1

Thank you Demi-N

I can't create another tenant, I am already locked with this account that trapped the credit card and is billing without letting me into my account, so this new account is a concern for me.

Is there any way that this Team contacts me (I guess invoices are finding they way to me)?

The call option is not help at all.

I can't believe that payment cut-off is only way to get out of the problem. Card will eventually expire...

Answer 2

Please understand that as forum moderators, we do not have the tools or sufficient access to make changes to user accounts, including logging in, resetting passwords, or modifying access rights. For your security, only Microsoft Support can assist with these requests. 

Hello @SenadS,

Thank you so much for your patience, and I’m really sorry you’re still having such a hard time reaching support. I completely understand how frustrating this situation can be.  

When possible, I encourage you to try calling again and follow the IVR tips below, they often help customers reach the correct team more quickly. Here are some suggestions you can use the next time you call: Customer service phone numbers - Microsoft Support 

(When you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help)        

In some regions you may initially interact with an automated system, so here is an example of how you can answer the prompts to reach the right team more quickly:   

• What kind of problem are you experiencing?           
• Answer: Authenticator           
• What products do you use?           
• Answer: Office 365 for business           
• Is this for an education or company account?           
• Answer: For companies           
• Are you an administrator?           
• Answer: Yes           
• Are there any other administrators in your organization?           
• Answer: No. I am the only admin in my tenant            
• Do you need a... Service request?            
• Answer: Yes. I need to create a ticket. Please send me direct to the Data Protection Teams.        

During the call, the system or the agent may ask you to confirm details such as your organization name, billing information, contact email, or subscription details.  

Regarding your question about canceling your card: if the bank blocks the next renewal payment, your subscription will not renew successfully, and the license may eventually become deactivated. You can review more details here in Microsoft’s official guidance: What happens to my data and access when my Microsoft 365 for business subscription ends? | Microsof…   

To avoid losing access to services or data before the issue is resolved, I strongly recommend making another attempt to reach Microsoft Support by phone using the guidance above. 

If calling still does not work, you may consider an alternative workaround: 

You can register a new Microsoft 365 tenant by signing up for a free trial here: Microsoft 365 Business Plans and Pricing | Microsoft 365        

Once the new tenant is created, you can access the admin center and submit a support ticket from there, requesting to speak with the Data Protection Team on behalf of your original tenant.    

A few important notes: 

• This temporary tenant will not give you access to any data or settings from your original tenant, it is only a way to reach Microsoft support. 
• The process may take longer, as you are contacting support from a different tenant. 
• Remember to cancel the trial subscription once your original issue is solved to avoid any unexpected charges. 

I truly appreciate your patience throughout this process. If you run into any difficulty with the steps above, please feel free to let me know, I’m here to help in any way I can. 

Kind regards, 

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Answer 3

The context does not describe what happens to a Power BI or Microsoft 365 subscription if the payment card is canceled or a charge fails, so no billing‑impact answer can be provided.

However, the context does describe supported ways to address the underlying sign‑in/MFA problem for Power BI and Microsoft 365 business tenants:

1. For Power BI sign‑in issues, work first with the organization’s internal support team. If Self‑Service Password Reset (SSPR) is enabled, use the Self‑Service Password Reset wizard to reset the password. If that fails, use the support link that appears in the wizard.
2. If acting as an admin and locked out, follow the documented guidance for “Forgot sign-in password to Microsoft 365, Azure, or Intune” and “You can't sign in to Microsoft 365, Azure, or Intune” to recover access.
3. If there is only one global admin and that admin is locked out due to MFA/Authenticator issues, the supported path is to work with Microsoft’s Data Protection team via a support ticket or phone support. The Q&A examples show that:
   • Calling the global customer service phone numbers and explicitly stating that this is an Office 365 for business / company account, that this is the only admin, and that a service request is needed will route the case so Data Protection can verify identity and reset MFA.
   • If direct phone routing fails, creating a temporary trial Microsoft 365 tenant, signing into its Admin Center, and using “Help & support” to open a ticket requesting Data Protection assistance for the original tenant is an accepted workaround.
4. For general Microsoft account sign‑in issues (personal accounts), use the Sign‑in Helper tool, the account recovery form, or the other recovery options listed in the Microsoft account help articles.

These are the supported mechanisms in the context for resolving the lockout; the context does not cover canceling payment as a recovery or termination method.

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References:

• Resolve sign-in issues for Power BI and Fabric
• Troubleshoot sign-in issues and account access problems
• I can't sign in to my Microsoft account
• Customer Support Portal - Troubleshoot Microsoft Identity Platform login
• I have a Micrsoft business account and I am the admin and the only user registered under this account. I can't log in because i have replaced my phone and the authenticator doesn't work. - Microsoft Q&A
• I cant log in to my business account because it is requiring Authenticator app which I do not have - Microsoft Q&A
• How Do I Regain Access to My Account After Losing Access to Microsoft Authenticator? (Urgent Request). - Microsoft Q&A
• Requesting a Tenant Admin MFA Reset - Microsoft Q&A
• Severity A Situation - Locked out of global admin account (MFA) - business down - Microsoft Q&A
• Why am I having trouble signing in to Microsoft Teams?