How to fix Outlook on my iPad and iPhone

Question

How to fix Outlook on my iPad and iPhone

Michael Krones 0

Outlook does not work on my iPhone nor my iPad. The device repeatedly and at irregular intervals asks me to enter the password for the exchange account "Information deleted for privacy protection."

2 answers

Your answer

Answer 1

Ryan-N 10,870 Microsoft External Staff Moderator

Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Hi @Michael Krones,

Welcome to the Microsoft Q&A forum.

I would like to provide you with the following information:

It is possible that your account has been configured by the IT department with a policy that does not allow signing in or accessing the account from another device.

In this case, please contact your IT department to check whether any policies are currently applied that may be preventing you from signing in on a different device.

Additionally, if any error codes or error messages are displayed, please share that information with me.

Based on the details you provide, I will assist you and offer the most appropriate and effective solution.

I look forward to hearing from you.

Michael Krones 0 Reputation points

2026-03-03T00:03:33.87+00:00

I am the IT manager. Outlook configuration is as originally downloaded from MS.
Ryan-N 10,870 Reputation points Microsoft External Staff Moderator

2026-03-03T17:23:22.73+00:00
Hi @Michael Krones,

Thank you for your response. I would like to provide you with some information as follows:

You can try the steps below to check whether the issue has been resolved:

Clear Safari history and website data

• Step 1: Go to Settings > Apps > Safari

• Step 2: Select Clear History and Website Data

Re-add the Outlook account

• Step 1: In the Settings search bar, search for Mail

• Step 2: Go to Mail > Mail Accounts > Add Account > Exchange, then add your Exchange account again

Reset network settings

• Step 1: In the Settings search bar, search for Transfer or Reset iPhone

• Step 2: Select Reset > Reset Network Settings

After completing the steps above, please restart your iPhone and check whether the issue still occurs.

You can also refer to the related documentation here: iPhone Keeps Asking for Outlook Password: Try These 5 Fixes - The Mac Observer

This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

If you have completed all the steps above but the issue is still not resolved, I recommend that you contact Microsoft Technical Support so they can check whether your account is affected by any settings, policies, or Conditional Access sign-in rules.

Steps to contact Microsoft Technical Support:

• Step 1: Go to admin.microsoft.com

• Step 2: Select Help & Support

• Step 3: Enter the title: Request support to check Exchange account

• Step 4: Select Contact Support

• Step 5: Choose the appropriate contact method

Once the system receives the ticket and assigns a support engineer, the agent will proactively contact you to continue assisting with the investigation and resolution of the issue.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Follow these steps on both iPhone and iPad to stabilize the Exchange account in Outlook for iOS.

Verify the password and server settings

In Outlook for iOS go to Settings > Accounts > tap the Exchange account.
If prompted with a message like “Please check your email and password and try again”, carefully re‑enter the username and password.
If it still fails, tap Show advanced settings (or Use Advanced Settings) and manually enter the Exchange server, domain, username, and other mail‑server details provided by the Exchange admin.
If unsure of any field (server name, domain, SSL, ports), contact the Exchange/Mail‑Server administrator to confirm the correct values.

Remove and re‑add the Exchange account in Outlook for iOS

In Outlook for iOS, go to Settings > Accounts.
Select the Exchange account and choose Delete Account or Remove Account.
Close Outlook.
Reopen Outlook and go to Settings > Add Account > Add Email Account.
Enter the full Exchange email address and continue.
If Outlook does not automatically detect Exchange, tap “not a ___ account” and then choose Exchange.
Tap Show Advanced Settings and enter the server and domain details from the admin if automatic setup fails.

If the password was recently changed

Make sure the Exchange password was updated successfully on the server (check with IT admin if needed).
Outlook for iOS should detect a sync error and prompt for the new password. Enter the latest password when prompted.
If Outlook continues to prompt repeatedly, remove the account from Outlook for iOS and add it again using the steps above.

If sign‑in still fails

Confirm with the Exchange admin that the account is active and not locked out.
Ask the admin to verify that Exchange (2007 SP2, 2010, 2013, or 2016) is supported and that mobile access for the mailbox is enabled.
If the organization blocks certain clients, confirm that Outlook for iOS is allowed to connect.

Use in‑app support if the problem persists

On the iPhone or iPad, open Outlook.
Go to Settings > Help & Feedback > Contact Support.
Describe that Outlook repeatedly prompts for the Exchange password on both iOS devices and include the mailbox domain (hydrodesigns.com) so support can check server‑side logs and configuration.

These steps address incorrect credentials, misconfigured server settings, and account configuration issues that commonly cause repeated password prompts in Outlook for iOS.

References:

Michael Krones 0 Reputation points

2026-03-03T00:07:53.6+00:00

Outlook for iOS downloads and sends email without a problem and regardless of the error message.

Share via

How to fix Outlook on my iPad and iPhone

2 answers

Your answer