I cannot log into my 360 and find my e-mail

Question

I cannot log into my 360 and find my e-mail. My e-mail is some outlook e-mail. I pay for 365 from godaddy I think

can't find it.

Answer 1

To get back into Microsoft 365 and find the Outlook email account:

1. Confirm which email address is the Microsoft account
   • Go to https://account.microsoft.com.
   • Enter the email address you think is used.
   • If you see a password prompt, that address is a Microsoft account.
   • If you see “We couldn't find an account with that username” or “That Microsoft account doesn't exist,” then that address is not the right one; check spelling or try another address.
2. If you can’t sign in (password or verification issues)
   • Use the Microsoft account sign-in helper to diagnose sign-in problems and follow the guided steps: use the Sign-in helper link from the sign-in help page.
   • If you still can’t sign in, use the account recovery form at https://account.live.com/acsr (from the referenced guidance) and provide as much information as possible about the account.
3. Check if the mailbox itself is working
   • Once signed in, go to Outlook.com and see if mail loads.
   • If Outlook.com opens but cannot send/receive email, check if the Microsoft cloud storage is full using the mailbox storage link from the Outlook.com article. If storage is full, free up space before trying again.
4. If the email is missing after you sign in
   • If using the Mail and Calendar app on Windows 10, check junk/blocked senders and rules as described in the Mail troubleshooting article.
   • If messages were imported from a .pst file into Outlook on the desktop and seem missing, switch the view to IMAP Messages under View > Change View.
5. About GoDaddy
   • Paying for Microsoft 365 through GoDaddy does not change how to sign in to the Microsoft account itself. The key is to identify the correct Microsoft account email and regain access using the steps above.

If none of the above works, sign in with any working Microsoft account (or create a new one) and contact Microsoft Support using the “Contact Support” flow described in the account-recovery answer, selecting Microsoft 365/Office and account security.

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References:

• How to check if your email address is a Microsoft account
• Can't send or receive email in Outlook.com
• Where are my email messages or calendar events in Mail and Calendar for Windows 10?
• I can't find my email messages after importing from an Outlook Data File (.pst)
• Can't sign in to the Outlook mobile app
• Sign in to Microsoft 365
• I need to speak with a real person and it seems impossible. - Microsoft Q&A