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Hi Ernest Munton,
Welcome to Microsoft Q&A forum. I'm happy to help.
Please note that our Microsoft Q&A forum is a public platform, and we will modify your response/ question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.
I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.
Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.
Since you already have an opening ticket, please be patient for the support team. It might take time for them to reach out to your ticket.
Thank you for your understanding, and I hope the support team can resolve this for you soon.