Unable to download Windows 22 ISO

Question

I am using Windows Insider 26H1 and would like to revert to version 25H2. When I attempt to download Windows Pro ISO, I receive the following message:

Error

We cannot process your request at this time. Certain users, entities, and locations are not authorised to use this service. For this reason, the use of anonymous technologies or location caching when connecting to this service is generally not permitted. If you believe you have encountered this issue by mistake, please try again. If the issue persists, you can contact Microsoft Support – Contact Us page for assistance. Please provide the message codes 715-123130 and 6c03117b-e214-4222-9463-9bd3f8cf1b18.

Many thanks for your help.

Translated with DeepL.com (free version)

Answer 1

Hi. I'm David, and I'm happy to help you.

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This is typically a temporary issue that can arise for various reasons, including potential problems with your internet service provider (ISP).

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Try using a different browser.

If you cannot use a different browser, see if the same behavior occurs in an InPrivate/Incognito window.

To open the InPrivate/Incognito window, open the browser and press "Ctrl + Shift + N". (For Microsoft Edge and Google Chrome)

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If you still can't download the ISO, try using the Media Creation Tool.

1. Download the Media Creation Tool from the link below;

https://go.microsoft.com/fwlink/?linkid=2156295

2. Run the tool and click "Accept" to accept the terms;
3. In the "Select language and edition" step, uncheck the "Use the recommended options for this PC" box, select the desired language, and click "Next";
4. In the "Choose which media to use" step, select "ISO file", click "Next", select where to save, and click "Save".

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If you still can't download the ISO, let me know in which language you need the ISO, and I will provide a direct link.

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Feel free to ask any questions you may have.

Answer 2

The error message indicates that the ISO download service is being blocked because of how the connection is reaching Microsoft (for example, via VPN, anonymizing, or location‑hiding technologies).

Based on similar reported cases, the following steps resolve this issue:

1. Turn off VPN, proxy, or any anonymizing/location‑hiding service
   • Completely disconnect from any VPN client.
   • If using a privacy/secure DNS, proxy, or similar feature in security software or a browser, disable it temporarily.
2. Clear browser cache and cookies
   • Close all download tabs for the ISO.
   • Clear the browser cache and cookies.
   • Close and reopen the browser.
3. Try again from a normal residential connection
   • Use a standard home network connection without VPN or tunneling.
   • Then retry the ISO download page.

If the same error still appears after these steps, contact Microsoft Support and provide the message code shown in the error so they can check whether the account or region is being blocked in error.

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References:

• Why can't I download the iso file for Windows 11 25H2? - Microsoft Q&A Error