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No audio on my computer

Doug Scott 0 Reputation points
2026-02-26T18:46:31.5033333+00:00

Yesterday the sound on my computer shut down with no warning. I have gone through the audio troubleshooter, with no results. I have attempted to run diagnostics, but that didn't get me anywhere. I had a third party audio system installed so I could get better bass, and I strongly suspect that it had something to do with the problem. I'm not a whiz at computers so any suggestions on what I should do needs to be pretty basic.

Windows for home | Windows 11 | Devices and drivers
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  1. David-M 106.8K Reputation points Independent Advisor
    2026-02-26T19:18:43.3433333+00:00

    Hi. I'm David, and I'm happy to help you.

    Please clarify the following:

    Are you trying to play audio via internal speakers, external speakers, or headphones?

    If it is an external speaker or headphones, does it have a standard audio connector (Jack connector) or USB connector, or is it connected via Bluetooth?

    Is there an X in the speaker icon next to the clock?

    Also, share a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

    I await your reply.

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