Microsoft 365 just purcased today and installed and received error when opening word and excel

Question

Purchased Microsoft 365 today downloaded did 2 updates went to open word and received error message "Word unexpectedly shut down" now I cannot get into word, same thing happened to excel and cannot get into excel moved word and excel to trash but now it will not download again

Answer 1

Hi, I'm John! I will help you with this.

Are you able to see your Microsoft 365 subscription under the Services & subscriptions page here: https://account.microsoft.com/services (make sure you’re signed in with the same Microsoft account you used to activate Office)?

If you can see it there, please follow these steps below.

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If you haven't already, I’d suggest is to uninstall any existing Office apps on your Mac to avoid conflict:

• Here are the steps: https://support.microsoft.com/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3

Then, to reinstall Microsoft Office:

• Go to https://account.microsoft.com/services again.
• Sign in using the same Microsoft account linked to your license.
• Find your Microsoft 365 subscription and click the "Install".
• That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

Follow these steps on the Mac to fix Word and Excel quitting unexpectedly and to reinstall them cleanly:

1. Quit all Office apps

• If any Office app is open or stuck, choose Apple menu > Force Quit…, select Word/Excel/Outlook/PowerPoint/OneNote if present, and force quit them.

2. Remove the Office apps

• Open Finder > Applications.
• Use Command + click to select all Microsoft 365 apps (Word, Excel, PowerPoint, Outlook, OneNote, etc.).
• Ctrl+click the selected apps and choose Move to Trash.
• Empty the Trash.

3. Remove Office data folders

• In Finder, on the menu bar select Go > Go to Folder….
• Enter: ~/Library/Containers/ and click Go.
• In Containers, move the following folders to Trash if they exist:
  • com.microsoft.Word
  • com.microsoft.Excel
  • com.microsoft.Powerpoint
  • com.microsoft.Outlook
  • com.microsoft.OneNote
• Go back to ~/Library and open Group Containers.
• Move these (if present) to Trash:
  • UBF8T346G9.ms
  • UBF8T346G9.Office
• Empty the Trash again.

4. Reinstall Microsoft 365 for Mac

• Open a browser and sign in to the Microsoft account used to purchase Microsoft 365 at the services page (same place the subscription is listed).
• From there, download the Office installer for Mac again.
• Run the downloaded installer and complete setup.

5. Open Word and Excel

• After installation, open Launchpad or Finder > Applications, then start Word and Excel.
• Sign in with the same Microsoft account when prompted so the apps can activate.

If Word or Excel still quit unexpectedly after this full removal and reinstall, repeat step 3 to ensure all old data folders are removed, then reinstall again.

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References:

• Microsoft Office apps for Mac quit unexpectedly - Microsoft Q&A
• What to try if you can't install or activate Office for Mac
• Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or Mac