Kevin McLafferty

Question

I don’t know why I am being billed twice for Microsoft 365. I pay $13.85 every month and now I just got charged $106.61 as well on my credit card. Thank you! Km

Answer 1

The most common reasons for seeing two different Microsoft 365 charges like $13.85 and $106.61 are:

1. Different billing frequencies or subscriptions
   • The $13.85 charge is likely a monthly subscription.
   • The $106.61 charge may be a yearly subscription or a second Microsoft 365 subscription (for example, a different plan or account) that was purchased or renewed.
   • Microsoft 365 bills per subscription, so if there are two active subscriptions (even on the same card), both will be charged.
2. Change in billing frequency canceled a benefit
   If a Microsoft for Startups or promotional Microsoft 365 benefit was active and the billing frequency was changed (for example, from monthly to annual), that can cancel the benefit and start charging the card at the standard rate instead of the discounted/free rate.
3. Recurring billing and renewal timing
   • If recurring billing is turned on, Microsoft continues to bill at the end of each term.
   • When billing rules change or a subscription renews, it is possible to see two invoices in the same month for the same subscription, but for different service periods.
4. Multiple accounts or cards
   • If more than one Microsoft account uses the same credit card, each account’s subscription can generate its own charge.
   • It is also possible that a second subscription was created under a different Microsoft account using the same card.

To understand exactly what the $106.61 charge is for and stop any unwanted future charges:

1. Go to the Manage your payments page from the Microsoft account dashboard and select Investigate next to the charge to see which subscription or account it belongs to and why it was billed.
   • Steps and explanation: How to investigate a billing charge from Microsoft.
2. Check the Services & subscriptions section of that Microsoft account to see:
   • How many Microsoft 365 subscriptions are active.
   • Whether one is billed monthly and another yearly.
   • Whether recurring billing is turned on.
3. If there is an unwanted or duplicate subscription:
   • Turn off recurring billing or cancel the subscription from the account’s subscriptions page.
   • If a charge is unexpected or appears to be a duplicate, review the guidance on duplicate charges and compare your order history with your bank statement: I've been charged twice.
4. If the charge still cannot be identified or appears incorrect after using the Investigate tool, contact Microsoft Billing Support directly from the support portal so the billing team can review the specific charge and subscription details securely.

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References:

• How to investigate a billing charge from Microsoft
• I've been charged twice
• Unable to cancel your Microsoft subscription
• Understand your invoice for your Microsoft MOSA billing account
• Understand your invoice for your Microsoft MCA billing account
• Microsoft 365
• How to investigate a billing charge from Microsoft – See also