Outlook Account Not Receiving Automated/Verification Emails

Question

Hi, I’m having an issue with my Outlook account and can’t seem to fix it.

I’m no longer receiving verification/security codes from websites or other senders. These emails never arrive (not in inbox, spam, or any other folder). I used to receive them in the past.

I also tried sending a verification code from my Outlook account to my backup email, and that email is never received either.

Regular emails work normally both ways. Storage is not full. I have no rules or blocked senders.

It seems like automated/system emails are being blocked at the server level.

Has anyone experienced this, and how can I get this fixed or escalated to Microsoft support?

Thank you.

Answer 1

Hi. I'm Brian and I'll try to help.

I recommend reporting this directly to Microsoft using the Help feature in Outlook.com. You can see an example in this image: