need help to get into my old account

Question

my old account has my old number and i tryed login in but i did the wrong password! and it give me this We have detected that your account is blocked due to multiple incorrect password attempts. I dont remember my gamer tag i have not been in my account in a year but i have my gmail i used to make it please help!

Answer 1

Hi,

I understand that you are unable to log in due to the message "too many password attempts". There may be an issue with your browser, current Outlook app, or device. Please try the solutions below.

1. Please check if you have enabled VPN or Proxy. Please disable them.
2. Try to restart your modem or router.
3. Try accessing different networks, like mobile data.
4. Try to sign in again after 24 hours. Please refrain from login attempts within 24 hours. To ensure adequate waiting time, it is advisable to extend the waiting period slightly.

If you still experience the same issue after 24 hours, it's possible that your account has been blocked due to suspicious activity. Please try the methods below to recover your account.

1. Unblock your account using the sign-in helper.
2. Fill out the request for Account Reinstatement
3. Recover your account by filling out the recovery form.

If you require further assistance, please don't hesitate to let me know.

Stay Safe!