sound works only with bluetooth

Question

this is what it shows me in settings i tried turning on sounds on my pc(windows11)and nothing works,i tried the verification by microsoft itself its just not working not even with key combinations or settings,its like i turned off sound completely but it works only with bluetooth please help

Answer 1

Dear average guy,

Thank you for your question and for sharing the details into Microsoft Q&A Forum. 

I’m sorry to hear you’re only getting sound through Bluetooth and that the usual Settings don’t seem to change anything. From the screenshot, I can see the Windows volume control is showing 0. At this point, I recommend that you review and try the steps provided in the Independent Advisor’s answer on your thread. That reply typically include the most relevant checks for this scenario. To help narrow this down, could you please share a few details below? 

• Which output devices do you see under Settings > System > Sound > Output (e.g., Speakers (Realtek), Headphones, HDMI, etc.)? 
• When Bluetooth is disconnected, what device becomes Default under Output? 
• Can you move the main volume slider above 0? If it jumps back to 0, does it happen immediately? 
• Does the issue occur for all apps, or only certain apps? 
• If you plug in wired headphones (3.5mm/USB), do you get sound? 
• Do you see any red X / down arrow / “Disabled” on “Speakers” in Control Panel > Sound > Playback? 

In the meantime, here are a few basic steps you can try: 

1. Confirm the correct output device and run “Test” 

• Go to Settings > System > Sound 
• Under Output, select your Speakers/Headphones (non‑Bluetooth) 
• Click Test (if available) 
• Open Volume mixer (on the same Sound page) and confirm device volume is above 0 and the specific app volume is not muted and not set to 0 

2. Check “Disabled devices” and set Default  

• Press Win + R, type: mmsys.cpl and press Enter 
• Go to Playback tab 
• Right‑click in the empty area > enable Show Disabled Devices 
• If you see Speakers/Headphones disabled please right‑click > Enable then right‑click again > Set as Default Device 
• Click Apply > OK 

3. Reinstall the audio driver 

• Right‑click Start > Device Manager 
• Expand Sound, video and game controllers and Audio inputs and outputs 
• Right‑click your main non‑Bluetooth audio device (often Realtek/High Definition Audio) > Uninstall device 
• If you see “Delete the driver software for this device”, check it (if available) 
• Restart the PC 
• After restart, test sound again (Windows should re-detect the device) 

While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. No worries at all, your tags are perfectly fine and thank you for explaining everything. Thank you so much for your understanding. 

I hope these steps help you get sound working again on your Windows 11 PC beyond Bluetooth. Wishing you a smooth experience restoring normal audio playback across your speakers and apps. 

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Answer 2

Hi,

I understand that the audio cannot be played on output audio devices except using Bluetooth audio devices.
Does this happen to all output audio devices?
Did your PC have an update or installation of software or apps before the issue occurred?

In the meantime, please try the following methods. If the first method does not work, please proceed to the next method.

1.) Shut down your computer

• Press the SHIFT key + Shutdown or press the power button for 10 seconds until the PC turns off. Unplug the HDMI/Display cable and power adapter from the PC for 30 seconds, then plug them in again and turn it on.

2.) Run Audio Troubleshooter.

• Select Start > Settings > System.
• Scroll down and select Troubleshoot > Other troubleshooter
• Go to the Audio section and click the Run button to start the audio troubleshooter.

3.) Restart Windows Audio Services.

• Press Windows key+R to open Run, then type: services.msc. This will open the service app
• Find the following Support services in the list: Windows Audio, Windows Audio Endpoint Builder, and Remote Procedure Call (RPC).
• For each service, Right-click, then select Restart > Right-click it again, then select Properties > Click the General Tab, in the Startup Type option, choose Automatic in the drop-down list.
• After all services are done, click Apply and OK.
• Restart your computer.

If you require further assistance, please don't hesitate to let me know. I look forward to your response.

Stay Safe!