KB5075912 will not install!

Question

The KB refuses to install. Error 0x80073701.

Are there any prerequisites necessary?

This is a Win 10 system, 10GB RAM, build 19045.6691.

Any suggestions?

Zak

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Answer 1

Hi,

If the above does not work, please try the following solutions.. If the first steps do not work, proceed to the next step.

1. Reset Windows Update components

• Right-click on Start, then click on Windows PowerShell (Admin)
• Type these commands and press Enter on each command:

net stop wuauserv
net stop cryptSvc
net stop bits
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
netsh winsock reset

• Restart your PC, then go to Start > Settings > Update & Security and try to install the update again.

2. Perform sfc and run the DISM command to check, scan, and restore the health of the system files by following the steps below.

• On PowerShell (admin), enter each command below:

Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

After all has been processed, restart your device

3. Fix issues by reinstalling the current version of Windows.
4. If the problem persists, please perform an In-place upgrade for Windows 11.

I hope this helps. If you need more assistance, please let me know.

Stay Safe!

Answer 2

Error 0x80073701 when installing a Windows 10 update typically indicates component store corruption rather than missing prerequisites.

For Windows 10 updates that fail with 0x80073701, use the DISM cleanup workaround and then retry the update:

1. Open an elevated Command Prompt:
   • Select Start, type cmd.
   • Right‑click Command Prompt and select Run as administrator.
2. If prompted by UAC, choose Yes.
3. Run the following command:

      dism /online /cleanup-image /startcomponentcleanup
   

4. Wait for the command to complete.
5. Restart the computer.
6. Run Windows Update again and try installing KB5075912.

If the update still fails after this, follow the broader guidance in the Windows 10 update/upgrade error article referenced in the same documentation for additional troubleshooting.

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References:

• When trying to install updates from Windows Update you might receive "Updates Failed. There were problems installing some updates, but we'll try again later" with Errors: 0x80073701, 0x800f0988
• Get help with Windows 10 upgrade and installation errors