trouble adding an account to OneDrive

Question

I'm trying to add an account and it won't let me choose personal account. Makes me choose business/school and gives me this error message. I had originally clicked on personal, but got my pin wrong multiple times. That's when this started happening.

Correlation Id: 01de4720-d8ac-487c-bdaf-18463f87390f

Timestamp: 2026-02-26T22:12:15.000Z

DPTI: 8ba432c1b870db14ad70b6bb25dc973e13bfe2b841c75fd07abedbd5eb8790e6

Message: The operation attempted is invalid.

Tag: 7q6cd

Code: 2156265473

Answer 1

Hello

If you already have a personal account set up with OneDrive, you cannot add another personal account. It only allows ONE personal account plus multiple work/school account for each Windows user.

If you need to add another personal user, you need to sign in with another Windows user and set it up for that user, or use web option.

Answer 2

The error details (correlation ID, code, etc.) are service-side diagnostics and do not change the client-side steps. Based on the provided information, the issue is with adding/signing in a OneDrive personal account after multiple failed PIN attempts. Use the supported add‑account paths and sign‑in checks below, depending on device.

1. Confirm the account type and limits

• Only one personal OneDrive account can be used per device/app instance.
• Multiple work or school accounts are allowed, but only one personal account.
• If a personal account is already configured, remove it first, then add it again.

2. Windows desktop (OneDrive sync client)
3. Select the OneDrive cloud icon in the notification area.
4. Select the OneDrive Help and Settings icon → Settings.
5. Go to the Account tab.
6. If a personal account is listed and is broken, select Unlink this PC or remove that account (per the “remove an account” option in the same article), then restart OneDrive.
7. In the same Account tab, select Add an account.
8. When prompted, choose the personal Microsoft account and sign in again.
   • The article notes: only one personal account is supported; if the client is forcing work/school, clearing the existing personal profile via unlink/remove is required before re-adding.
9. Windows 10 OneDrive app (Store app on Xbox/Surface/tablet)
10. Open the OneDrive app and select My Accounts in the upper-right.
11. Select Add an account.
12. Choose Microsoft account (Outlook.com, Hotmail, Live.com, MSN), then Continue.
13. Sign in with the personal Microsoft account email and password.
14. Android
15. Open the OneDrive app.
16. Tap the profile picture/icon.
17. If a problematic personal account is present, tap it and Sign out to remove it.
18. Tap Add account.
19. Sign in with the personal Microsoft account.
    • Only one Personal OneDrive account is allowed; multiple work/school accounts are allowed.
20. iOS
21. Open the OneDrive app.
22. Tap the profile picture/icon.
23. If a broken personal account is present, sign out to remove it.
24. Tap Add account.
25. Sign in with the personal Microsoft account.
26. If sign‑in itself is blocked (PIN/verification issues)

• If the personal Microsoft account cannot be signed in anywhere (for example, blocked or verification not working), use the account recovery and sign‑in help paths referenced in the OneDrive articles:
  • If you can't sign in to your account
• For persistent account lock/verification issues, complete the recovery form and/or contact support as described in the referenced guidance.

If the problem persists after removing any existing personal account and re‑adding it via the Account → Add an account path, collect the correlation ID and timestamp (already provided) and contact Microsoft Support so they can trace the failing request on the service side.

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References:

• How to add or remove an account in Microsoft OneDrive
• Use OneDrive on Windows 10 devices (Xbox, HoloLens, Surface Hub, or tablets)
• What do the OneDrive error codes mean?